At Shirtlio, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 7 days of receiving your order. To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase (order confirmation or receipt) is required.

Items returned after 7 days will not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your return is approved:

  • Your refund will be processed to your original payment method.
  • Refunds may take 5–10 business days to appear in your account, depending on your payment provider.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Items that have been worn, washed, or damaged after delivery.
  • Custom or personalised products.
  • Sale or clearance items (unless defective).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. We will review it and offer a replacement or refund if applicable.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received is damaged or incorrect.
  • Shipping charges are non-refundable.

Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support team [contact@shirtlio.com].

Thank you for shopping with Shirtlio.